Reporting nuisances

Noise complaints

General Noise

Officers will investigate complaints of noise and may be able to take action to stop it from affecting you. We can investigate many different types of noise, including:

  • Loud music,
  • Barking dogs,
  • Car or house alarms,
  • Extraction fans,
  • Regular DIY.

You will be asked to complete a diary of when you are disturbed by the noise and to describe how it affects you. This allows us to see whether the noise is likely to be causing a ‘statutory nuisance’ and if we will be able to help you resolve it.

Construction Noise

We may be able to help if the noise is from a building or demolition site.

Firework Noise

The enforcement of fireworks normally falls under the Police.

According to regulations made under the Fireworks Act 2003, it is an offence for under-18s to possess fireworks in a public place and for anyone to let fireworks off during night hours (11pm to 7am). The only exemptions to this law are on 5 November when you can set them off until midnight and New Year's Eve, Chinese New Year and Diwali when they can be set off until 1am. Enforcement of this rests with the police who have the power to issue penalty notice.

Making a Complaint

We encourage you to approach your neighbour to talk to them about the problem before contacting the Council. In many cases, people do not realise that there is an issue and will try to resolve things with you. If this does not work, you can contact the Council and ask for our help.

Make a complaint online

If you have an open case please contact your case officer. If you resubmit another form this may delay our investigation.

Out of Hours Help

An on-call officer may be able to help you out of normal office hours in certain situations.

Find out more information

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