Neighbour complaints – construction noise
If noisy works from a building or demolition site are disturbing you at anti-social hours, the council may be able to take action to restrict the hours of noisy works or the type of work that is carried out. You may have to complete a diary and let a council officer visit your property to witness the noise.
The council recommends that noisy works only take place within the hours below:
- Monday – Friday, 8am – 6pm
- Saturday, 8am – 1pm
- At no time on Sundays or Bank Holidays
If local residents are being disturbed by noise from works outside of these hours, the council can serve a legal notice that requires noisy works to take place during the above hours only.
Please note that occasionally works outside of these hours are essential, for example road works on major routes, and in these cases the council may not restrict the hours.
Making a complaint
We encourage you to approach the construction firm to talk to them about the problem before contacting the council. In many cases, they do not realise that there is an issue and will try to resolve things with you. You may be able to get their details from signs on the construction site or from the vehicles on site. If this does not work, you can contact the council and ask for our help.
If you would like the council to help you or if you would like some more advice, contact the Customer Service Centre on 01923 226400. You can also email your enquiry to email@example.com.
Out of hours help
An on-call officer may be able to help you out of normal office hours in certain situations.