Each block of flats may have different combinations of bin types, as every building is different. All residents living in flats should be provided with a recycling collection, a food waste recycling collection and non-recyclable waste collection. Please contact Veolia if the block you manage is missing any bins.
If you would like garden waste to be collected from a block of flats you manage, you should sign up to the chargeable garden waste collection service.
As a managing agent, you are responsible for:
Use any of the following to help your residents use the right bins for their waste:
For further advice, please contact Veolia.
Please contact Veolia (via 020 3567 6900 or email), to arrange for them to empty your contaminated recycling bin and to pay the relevant charge.
We will only collect bins containing the correct materials. Bins containing items that can't be recycled will not be emptied.
It is the responsibility of managing agents and landlords to arrange for contaminated recycling bins to be emptied. This can be arranged with Veolia (see above costs), or independently through a registered waste operator.
We are currently rolling out a free weekly food waste collection service to all blocks of flats and apartments across the borough. When your block is due to receive this service, we will contact you by email where possible. You and your residents will also receive a letter a few weeks before the service is rolled out, if we hold your address data.
On the day the service is rolled out to your property, we will deliver a five-litre silver kitchen caddy, with a complimentary roll of compostable caddy liners inside, to each front door. These will make it easier for your residents to transport their food waste from their flats, and empty it into their communal brown bin(s) which will be collected weekly.
Please ask your tenants to dispose of food waste via their dedicated brown food waste bin, rather than using the chargeable garden waste service bin as some properties have done previously. Please do not put food waste in the non-recyclable waste bin.
