Using your bins

Why hasn't my bin been emptied?

If your bin hasn't been emptied this could be due to a number of reasons. A card hanger should be on your bin handle explaining the reason.

Most common reasons (but not limited to):
You haven't signed up to the garden waste service Only green bins displaying (current year) sticker to show the service has been paid for will be emptied Please sign up online or arrange for garden waste to be disposed of by other means
You aren't displaying the correct garden waste sticker Only bins displaying the (current year) sticker to show the service has been paid for will be emptied.  If you have signed up to the service and not received your sticker, please call customer services on 01923 226400. Please note: stickers should arrive within 2 weeks of sign up.
The black bin isn't due for collection Please check your calendar or online to ensure you are putting your bin out on the correct week. Put your bin out on the correct week for collection.
Bin contains the wrong items (contamination) Check you are using the correct bin and not using the bins for items which can't be collected by the council. Remove contamination and we will collect on the next scheduled collection day.  If you live in a flat in a block of 6 more contact your managing agent.
Black bin lid not shut If the waste is above the top of the bin causing the lid to not shut this is considered excess waste and your bin will not be emptied. Remove the excess waste and we will collect on the next scheduled collection day.
Bin too heavy Bins can become too heavy for our collection vehicle to lift safely.  This is due to the equipment we use not being able to lift bins which are too heavy causing health and safety issues for our staff. Remove the items making your bin too heavy and we will collect on the next scheduled collection day.
Bin not out Bins need to be put out on the boundary of your property by 6:00am on your collection day. We will empty your bin on the next scheduled collection day if put out correctly
Not official container We are only able to empty wheelie bins issued by Watford Borough Council. Call Veolia to order an official container 0203 567 6900.
Excess waste Waste left around your black, brown or green lidded bin are classed as excess waste and will not be collected. We do not collect excess waste, find out more about dealing with excess waste.
Access issues Roads, entrances and bin stores can be blocked by vehicles or obstructions and locked gates. We will do our best to return to empty your bin, if this is not possible we will return on your next scheduled collection day.
Poor weather conditions When the weather is very cold, particularly with snow or ice we occasionally can't get to your property to empty your bin. We will do our best to return to empty your bins but it could result in your bins not being emptied until your next scheduled collection day.  Please follow our Facebook and Twitter feed for up to date information.
Frozen bin contents Green waste contains a lot of moisture, this can become frozen in cold weather and mean the contents get stuck in the bin. We will return to attempt to empty your bin if possible. If it is a widespread problem or the freezing conditions remain we will not be able to return until your next scheduled collection day.
Bin missed We may have accidentally missed your bin. Please report your missed bin online within 24 hours of your scheduled collection after 5pm.

Please take responsibility for your own waste and dispose of correctly.

Report a missed bin online.

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