Single Homeless Pathway – User guide

SHP Accommodation (Emergency and supported):

Organisation

Service Name

Location

Service Provision

Bed Spaces

Referral Route

Eligibility Criteria

New Hope

Outreach

Exchange Road

Outreach beds

3

Via the Outreach team

Outreach Criteria

The Sanctuary

Exchange Road

Emergency beds

22

Via The Haven support centre

The Sanctuary Criteria

New Hope House

Queens Road

Substance recovery

10

Referral Form

New Hope House Criteria

Hope Homes x 4

Watford

Independent / move on

18

Referral Form

Hope Homes Criteria

One YMCA

Intensive (MCISS)

Charter House (4th, 5th and 6th floors)

Intensive supported

66

Referral Form

MCISS Criteria

Transitional

Charter House (7th, 8th and 9th floors)

General supported

91

Referral Form

Transitional Criteria

GROW

Grow hostel and move on

Rickmansworth Road

Intensive and move on

20

Referral Form

Grow Criteria

Emerging Futures

Rosslyn Road

Rosslyn Road

Substance recovery / Abstinence

11

Referral Form

Emerging Futures Criteria

Queens Avenue Queens Avenue Move On 5 Referral Form Emerging Futures Criteria
Homelessness Support Services
Organisation Service Provision Referral Route Eligibility Criteria
Adult Social Care Services Social Care referrals Website Anyone 18 years old or over.
Age UK winter welfare check Help to keep people warm by improving housing or providing heating. Referral form Older and/or vulnerable people.
Charis Tiwala Support and assistance to people who are in, or affected by, the sex industry. Website Women 18 years old or over.
Citizens Advice Watford Work, debt, benefits, immigration, housing and discrimination advice. Website Anyone.
Complex Needs Housing - Multi-Disciplinary Team (CNH-MDT) Substance Misuse (CGL) and mental health (Mind). Referral form Rough sleeping or homeless people within Watford.
Hertfordshire Reconnect (Phoenix Futures) Health support for prison leavers. Website People 18 years or older who are due to be released from prison or immigration removal centres and will be returning or relocating to Hertfordshire.
Hertfordshire Complex Needs Service (Turning Point) Tenancy sustainment with specific support. Website People 18 years or older in accommodation needing support with substance misuse, mental health, learning disabilities, sexual health and stopping smoking.
Herts Young Homeless Prevention, to early intervention, crisis support and independent living support. Website Anyone up to the age of 24.
New Hope Tenancy Sustainment Team (TST) Tenancy support for medium to low needs. Online form Anyone who has experienced homelessness within Watford and is moving into social housing or the private rented sector.
Oxygen Routes (Druglink) Substance misuse. Website Single people aged 18 or older, living in Hertfordshire, living in temporary / hostel accommodation, at risk of becoming homeless.
Refuge Domestic abuse. Website Women and children.
Safeguarding Adult at risk is being abused or neglected, report it to us. Website Anyone aged 18 years or older.
The Haven Support Centre Humanitarian support, food, washing, laundry, key working, immigration advice, advocacy. Drop in: 08:30am to 10:30am on Mondays and Fridays.
Or call 01923 801 382.
Rough sleeping or homeless people within Watford.
Watford Borough Council - Psychotherapist Counselling Referral form Any Single Homeless Pathway clients.
Winter night shelter handbook Winter shelter and SWEP provision. 15 beds at The Haven and support centre from 14th November 2024 to 13th March 2025. Referral form People aged 18 or over with an open homelessness application with Watford, or 5 of 6 years living in Watford, or no recourse to public funds.
Winter night shelter referral form Winter shelter and SWEP provision. 15 beds at The Haven and support centre from 14th November 2024 to 13th March 2025. Online form People aged 18 or over with an open homelessness application with Watford, or 5 of 6 years living in Watford, or no recourse to public funds.
Other supported accommodation
Organisation - No local connection required Location Service provision Referral route Eligibility criteria
First People Hatfield Prison leavers, dependent drug users and street homeless males. (86 rooms in HMO's). Light touch support, 9am to 5pm, Monday to Friday.  (No arson, 'low level' sex offences, managed mental health). Referral form First People eligibility criteria
Langley House Trust Multiple locations Ex-offenders. Online  
Emmaus Multiple locations General accommodation, with works, within a community. Online  
Safer Places Multiple locations Safe accommodation and refuge for anyone escaping domestic abuse. Online  
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