In this section
Making changes to your account
Changing your address
If you are moving property within the Borough you can take your service with you. You must notify us of your new address, otherwise you will be charged for a new subscription at the new address.
Increasing/decreasing the number of bins
If you pay by card, you can change your number of bins. You can have up to seven bins.
If you pay by direct debit, you can make changes from 1 June.
Cancelling your membership
- You can cancel your service online
- If it's your first time purchasing the service, you have 14 days after signing up to cancel and get a full refund
- After 14 days, no refund will be given. Please see our full terms and conditions for details
Changing your payment method
You can change your payment method from direct debit to card online.
You can change from card to direct debit from 1 June.
