Housing advice and support

Watford Borough Council's Housing Advice and Homelessness Service

The council offers an in-depth service which is about:

  • preventing most people who are threatened with homeless from becoming homeless at all
  • helping people who are actually homeless find a new place to live in as soon as possible
  • helping people help themselves to resolve their housing situation

The council works with partner organisations in Watford to help deliver its new homelessness service.

The council follows duties it has under Homelessness Reduction Act 2017 which came into force from 3 April 2018. 

To find out more about the duties of all local authorities under the Homelessness Reduction Act 2017, see here.

f you need some general advice on housing or you are not eligible for assistance, you can complete our Housing Advice Form here.  This form can signpost you to various organisations who may be able to help you.  If you are eligible for assistance, one of our Housing Solutions Team will review your form and get in touch to give you advice.  You can also follow the various links on the right hand side of this page which give further advice and information.

If you are threatened with homelessness in the next 56 days

Threatened with homelessness means you don't have to leave your current home yet but:

  • You have received something in writing, like a S21 notice from your private landlord or a notice to quit or notice seeking possession from a your housing association landlord that is bringing your tenancy to an end by a certain date
  • You are staying/living with your parents, other family or friends and they have asked you to find somewhere else to live. 

You can first have a look at the information advice and information available on the council's website here on what you can do in your situation. 

If you still need to speak to someone at the council because you may be homeless in the next 56 days we will:

  • Ask you to register at our online Housing Customer Portal here.  Information about using the Housing Customer Portal is here.  
  • Arrange an appointment to see you to within 5 working days to discuss your housing situation with you and will ask you to bring several documents to the appointment.  The documents needed include ones that prove your identity and your eligibility to receive advice and support, your family's details, anything to do with your housing situation such as a tenancy agreement and notice asking you to leave, and information about your income and expenditure. 


If you are actually homeless now

If you are actually homeless now, you will be asked to register at our online Housing Customer Portal here.  Information about using the Housing Customer Portal is here.  

rating button