Debts and arrears

Reminder notices

You will receive a reminder if you have failed to pay your instalments in accordance with the original demand notice. You are required to pay the outstanding amount to bring your account up to date within the next 7 days. If you fail to do so, this will result in the full balance becoming due after 14 days.

Making a payment

  • Pay online
  • Pay by telephone: 01923 278989 (24 hours)

If you receive two reminder notices within in a billing year (1 April to 31March), a final notice may be issued.

If you have received a reminder for an address you have moved out of, make sure you have notified us of this. You must continue to pay your council tax until the closing bill is issued.

Missing payments

If you are sure that you made the payment on time check your MyWatford account to see when your payment was received. If you have checked and your payment is not showing contact us with evidence that a payment was made.

Evidence can include one of the following:

  • your bank or credit card statement showing where your payment has been made
  • a receipt for your payment
  • any other valid proof that you have to show the payment in question
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