Our Customer Service Centre opening hours and phone lines over the festive period...
Our phone lines will close at 4pm on Wednesday 24 December 2025 and will reopen at 8:45am on Friday 2 January 2026.
If you have an emergency, such as homelessness, please call 01923 226400.
Up until Wednesday, 24 December 2025, our Customer Service Centre will operate as normal for face-to-face services, closing at 2pm. It will reopen at 8:45am on Friday 2 January 2026.
For routine enquiries, you can use our 'WatBot' virtual assistant during this time.
Changes to waste collection over the festive period
Also, please be advised that there will be changes to your waste collection over the festive period, with some areas being collected earlier than usual.
You can either check your collection calendars or view them online.
