New bus service which simplifies shopping trips marks first milestone

Shopper bus photo 4

Watford's community Door-to-Store Shopper Bus Service has reached a significant milestone, achieving over 100 bookings since its launch in January...

The service – led by Communities 1st and supported by Watford Borough Council – is designed to provide convenient and accessible transportation for residents, and it has gained notable traction within the community since its introduction.

By offering a practical means of transportation for shopping trips, the service seeks to improve mobility and independence for individuals in Watford who may encounter difficulties with conventional transport options. Users of the service have also expressed satisfaction with its convenience and utility.

Mrs. Thompson, Watford resident, said: “The Door-to-Store Shopper Bus Service has become an essential part of our weekly routine. It's incredibly convenient and helps us immensely, especially with mobility issues. The drivers are always courteous and accommodating.”

Mr. Patel, another user, added: “This service has been a game-changer for me. It's given me the freedom to run errands independently and stay connected with my community. Before, I relied on others for rides, which was inconvenient. Now, I can schedule trips on my own terms, and the friendly atmosphere on the bus makes every outing enjoyable. It's a lifeline for those of us who cherish our independence.”

Shopper bus collage

In addition to positive user feedback, the Door-to-Store Shopper Bus Service has attracted significant interest through Communities 1st outreach efforts. Notably, the service received positive attention at the Seniors Forum, where attendees expressed keen interest in its accessibility features and convenience.

Paul Stacey, Associate Director of Environment and Communities at Watford Borough Council, said: “Reaching 100 bookings within the first few months of operating underscores the significance of the Door-to-Store Shopper Bus Service in the community. It demonstrates the clear demand for accessible transportation solutions among residents.”

Stephen Craker, CEO of Communities 1st, said: “The Door-to-Store Shopper Bus Service has made a tangible impact in the community, particularly among seniors and individuals with mobility limitations. Our mission to enhance residents' well-being, and we look forward to further collaboration to ensure its continued accessibility.”

Bookable up to three months in advance, the service costs £6 per person for a return trip, with carers paying just £2. Users can benefit from a 20% discount on block bookings of four trips or more if payment is made over the phone or online. The Shopper Bus is aimed at those facing mobility challenges, social anxiety, or other vulnerabilities. For details and bookings, visit:

Published: 15th April 2024

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