Unable to access the Intranet

Clearing the cache

If you've arrived here intending to access the WBC Intranet, this page explains how to get you there:

W3R’s Intranet URLs are:

TRDC (Three Rivers)

WBC (Watford)

Please note the ‘slash’ at the end of the address is important. Without it, the intranet will not load!

Pre-requisite

If working remotely you must be connected to the VPN to access the intranet or connected via a docking station / network cable or the Corporate WiFI on any of the councils' sites 

If, when attempting to visit the Intranet, you get directed to the public facing website:

Confirm you are connected to the network.

If working remotely, open your Forticlient window to confirm you're connected:

VPN Forticlient window

If working in the office, check you can see your network drives:

Network drives

If you still cannot connect, you now need to clear your browser cache - here's how to do it:

Google Chrome

  1. Click the 3 dots in top right corner
  2. Click ‘Delete browsing data…’

Delete data in Chrome

The popup below appears

  1. Select the Advanced tab
  2. From the ‘Time Range’ dropdown, select the ‘All time’ option
  3. leave the default options ticked – browsing history, download history, Cookies and other site data, cached images and files
  4. Click ‘Delete data’.

Deleted data in Chrome

While the data is being deleted, you will see a rotating blue circle similar to this. NB depending on how much data is cached, this may take some time.

Deleting data in Chrome

When the data is deleted, the popup closes and the screen will look similar to below. You now need to close the browser and re-open it. You should now be able to access the Intranet. If you still cannot see the Intranet, please log with the LittleFish Service Desk via the LittleFish Live icon on your desktop.

Deleted data complete in Chrome

Microsoft Edge

Click the three dots in the top right corner > Click 'Settings':

Delete data in Edge

  1. Click ‘Privacy, search and services’
  2. Click ‘Choose what to clear’Deleted data in Microsoft Edge

The popup below appears

  1. Select ‘All time’ from the ‘Time Range’ dropdown
  2. leave the default options ticked – browsing history, download history, Cookies and other site data, cached images and files
  3. Click ‘Clear now’Deleting data in Microsoft Edge

When the data is deleted, the popup will close. You now need to close the browser and re-open it. You should now be able to access the Intranet. If you still cannot see the Intranet, please log with the LittleFish Service Desk via the LittleFish Live icon on your desktop.

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