In this section
Developers / Landlords / Managing agents information
Tell us about a change in tenants
If you are a landlord or managing agent you can let us know about a change in tenants online.
We will ask you for:
- the tenancy start and end dates
- the dates the tenants will be moving in or out
- full names of all tenants
- forwarding address for all tenants where applicable
- Landlord’s correspondence address
Tell us about a change of occupants
Someone has moved in
If someone has moved in, check if they need to be registered for Council Tax and let us know the details online.
If they are not responsible for paying the bill, but you are currently receiving a Council Tax discount or exemption, let us know about the move by completing our general enquiry form.
If you are not receiving any discount, and the occupant should not be responsible for paying the Council Tax, you do not need to inform us about the move.
You do not need to tell us about guests who are staying with you temporarily.
Someone has moved out
If someone has moved out and you are the only adult in the property, you may be able to apply for single persons discount.
If they were responsible for paying the Council Tax, they should report they have moved out.
If they were not responsible to pay the Council Tax and you are not currently receiving a Council Tax discount or exemption, you do not need to inform the Council Tax department.
After you have reported the move or change in tenants
In most cases you will get a bill confirming the change of address.
You may be contacted for further information using the details you provide on the form if:
- the date of the change is more than 14 days in the future
- the information given on the form doesn't match our records
If you are waiting for a closing bill, you must continue to pay until you receive it. If this results in you paying too much you can claim a refund.
New build properties
If your property is newly built, we will not charge you for Council Tax until the date the property becomes a dwelling for Council Tax purposes and is entered into the Valuation List.
A property becomes a dwelling for Council Tax purposes when it is structurally complete or where the work remaining can be expected to be complete within 3 months. We will then serve a Completion Notice on the owner of the property or the person entitled to possession of it.
Street Naming and Numbering (SNN)
Street naming and numbering is the process by which streets and properties are allocated official addresses.
All new developments must be officially named or numbered, and existing properties that are being converted must be re-named and/or re-numbered.
As a developer or owner you must register postal addresses to avoid confusion in the event of an emergency and to receive mail, deliveries and other services.