Additional green bins

Additional green bins charging - FAQs

  1. Why are you charging me for my additional green bin(s)?
  2. How much will it cost?
  3. How do I pay?
  4. What happens if I don't pay?
  5. Where does the money go to?
  6. What can go in the additional green bins?
  7. What are the terms and conditions?
  8. How will the collection team know I have paid?
  9. I no longer require my additional bins
  10. I don't want to pay this charge but can I keep my bin(s)?
  11. What if I change my mind and want my additional bins back?
  12. What will happen if I move to another house in Watford?
  13. What will happen if I move away from Watford?
  14. What happens next year?
  15. What do I do if I don't have access to a computer to apply for the service online?
  16. I already have some additional green bins, can I have more?
  17. Is it legal to charge for this service?
  18. Are green bin collections covered by my council tax?
  19. How do you know if I have paid?
  20. Can I sign up part way through a year?
  21. If weather disrupts service (for example snow) will I receive a refund for the service?
  22. What can I do with additional garden waste if I don't sign up to the service?

 

  1. Why are you charging me for my additional green bin(s)?
    The council needs to save £3million from their annual budget by 2020, we need to find ways to do this such as through charging for some services.  Many other local authorities are charging for the whole collection of garden waste.  Watford is only charging £35 for additional bins - your first bin (for food and garden waste combined) remains free of an additional charge.
     
  2. How much will it cost
    The charge is £35 for each additional bin (240 litre) per year.
    There is a £5 discount for residents receiving council related benefits.
    A reduced price of £17.50 is given to residents who sign up between February and May every year for a half year service 
    An additional £5.50 delivery charge will be added if delivery is requested. This is charged per delivery of up to six bins.
     
  3. How do I pay?
    Register and pay online here
     
  4. What happens if I don't pay?
    Only additional green bins with the relevant year's sticker will be collected.
     
  5. Where does the money go to?
    Any money received helps to bridge the shortfall created by the £3million saving requirement.
     
  6. What can go in the additional green bins?
    The additional green bins are for garden waste (and bedding from small animals like hamsters or rabbits) only. Please don't put food waste in your additional green bins. Please put food waste in your first green bin only.
     
  7. What are the terms and conditions?
    These are detailed here and are rules relating to the service that need to be followed and adhered to.
     
  8. How will the collection team know I have paid?
    Once you have paid for your additional green bin(s) you will be sent a sticker through the post which needs to be stuck to the back of the green bin and not covering any logos. The sticker shows you have paid for the additional bin(s) and the collection team will then empty your bins as usual.
     
  9. I no longer require my additional bins
    This is fine and we will continue to empty one green bin from your house. Please contact enquiries.watford@veolia.co.uk or 020 3567 6900 if you would like to request they are returned.
     
  10. I don't want to pay this charge but can I keep my bin(s)?
    You can keep your bins, but any extra bins will not be emptied. If you would like to return any additional bins you can arrange this by contacting Veolia on 020 3567 6900 and collection can be arranged.
     
  11. What if I change my mind and want my additional bins back?
    You must follow the same process and pay via the website watford.gov.uk/additionalgreenbins 
    Please be aware that there is an additional £5.50 delivery charge in line with the council's fees and charges for either new deliveries or re-deliveries.
     
  12. What will happen if I move to another house in Watford?
    Please let Veolia know where you are moving to and we will update our records. Please contact enquiries.watford@veolia.co.uk or 020 3567 6900. You can take your additional green bin(s) which you when you move.
     
  13. What will happen if I move away from Watford?
    You will need to leave your bins at the registered address. Unfortunately no refund will be given.
     
  14. What happens next year?
    You will be reminded that a payment is due around June and you will need to renew the service by mid July for the new year's service to start on 1 August.
     
  15. What do I do if I don't have access to a computer to apply for the service online?
    Please come into the Customer Services Centre and you can use the public computers there, staff will be able to help if needed.  Alternatively please call 01923 226400 to apply over the phone.
     
  16. I already have some additional green bins, can I have more?
    Yes, you can have up to six additional green bins.
     
  17. Is it legal to charge for this service?
    Yes. Under the Environmental Protection Act 1990, councils can charge for the collection of garden waste (green bins). 
     
  18. Are green bin collections covered by my council tax?
    No. Council tax is a statutory charge and is not dependent on the supply of a particular council service. Garden waste is not a statutory service.
     
  19. How do you know if I have paid?
    When you pay you will be sent a sticker which needs to be attached to the back of each additional green bin. We also have an electronic record of which property has paid for additional bins to be emptied and how many.
     
  20. Can I sign up part way through a year?
    Yes, you can sign up at any point but the service always runs from 1 August to 31 July.
    New customers who sign up to the agreement between 1 February and 1 June will receive a reduced price of £17.50.
    Customers who sign up between June and January will be charged £35 for the full year. Customers who sign up between June and July will automatically start their collections on 1 August to receive a full year of the service.
     
  21. If weather disrupts service (for example snow) will I receive a refund for the service?
    No refunds will be given for this service.
     
  22. What can I do with additional garden waste if I don't sign up to the service?
    Garden waste, along with food waste, can go in your first green bin. Additional garden waste can be taken to your local recycling centre, or can be composted in a home composting bin. Find out more about home composting.
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