How to complain

Customers can make a formal complaint using this online form.

What can I complain about?

You can make a complaint if you think we have:

  • treated you unfairly or disrespectfully;
  • not done something we should have done;
  • not provided any information you have asked for under the Freedom of Information Act;
  • not provided the information you have asked for under the Environmental Information Regulations 2004;
  • done something badly;
  • not delivered a service within the time we promised.
 

 

 

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