Customers can make a formal complaint using this online form.
What can I complain about?
You can make a complaint if you think we have:
- treated you unfairly or disrespectfully;
- not done something we should have done;
- not provided any information you have asked for under the Freedom of Information Act;
- not provided the information you have asked for under the Environmental Information Regulations 2004;
- done something badly;
- not delivered a service within the time we promised.