Why hasn't my bin been emptied?
If Veolia haven't emptied your bin this could be due to a number of reasons. A card hanger should be on your bin handle explaining the reason.
Most common reasons (but not limited to):
|Bin contains the wrong items known as contamination||Check you are using the correct bin and not using the bins for items which can't be collected by the council||Remove contamination and we will collect on the next scheduled collection day|
|Black bin lid not shut||If the waste is above the top of the bin causing the lid to not shut this is considered excess waste and your bin will not be emptied||Remove the excess waste and we will collect on the next scheduled collection day|
|Bin too heavy||Bins can become too heavy for our collection vehicle to lift safely. The weight limit is 30kg and is assessed manually||Remove the items making your bin too heavy and we will collect on the next scheduled collection day|
|Bin not out||Bins need to be put out on the boundary of your property by 6:00am on your collection day||We will empty your bin on the next scheduled collection day if put out correctly|
|Not official container||We are only able to empty wheelie bins issued by Watford Borough Council||Call Veolia to order an official container 0203 567 6900|
|Excess waste||Sacks left around your black or green lidded bin are classed as excess waste and will not be collected||We do not collect excess waste|
|Access issues||Roads or entrances can be blocked by vehicles or obstructions, gates being locked, road works and dogs meaning we can't get to your bin||We will do our best to return to empty your bin, if this is not possible we will return on your next scheduled collection day|
|Poor weather conditions||When the weather is very cold, particularly with snow or ice we occasionally can't get to your property to empty your bin||We will do our best to return to empty your bins but it could result in your bins not being emptied until your next scheduled collection day|
|Frozen bin contents||Green waste contains a lot of moisture, this can become frozen in cold weather and mean the contents get stuck in the bin||We will return to attempt to empty your bin if possible. If it is a widespread problem or the freezing conditions remain we will not be able to return until your next scheduled collection day|
|Bin missed||We may have accidentally missed your bin||Please report your missed bin online within 24 hours of your scheduled collection|
Please take responsibility for your own waste and dispose of correctly
There are a number of items which can't be disposed of through the household waste bins, please ensure you are disposing of these in the correct way.
Report a missed bin online