The way Watford Borough Council’s parking permit system operates has changed. The Parking Service has moved away from paper permits towards virtual permits.
We are no longer issuing paper resident permits. Instead, in the same way as for vehicle tax, a record of a permit will be held on the council’s system once the application has been processed and payment received. The electronic/virtual permit will be linked to the car’s registration and civil enforcement officers will be able to check valid permits using handheld electronic devices. This change makes the application and renewal process faster and more efficient as residents are able to apply for a permit 24/7. Residents are no longer required to wait for a paper permit to arrive in the post.Once the application has been completed and paid the virtual permit is instantly issued.
Applying for a virtual permit.
To apply for a virtual permit please open an account through our permit platform. You will need a valid email address to do this. Please note, the account is linked to the email address and therefore the same email address cannot be used to open multiple accounts.
- If you are a resident in the Controlled Parking Zone please open a resident account.
- If you are a business in the Controlled Parking Zone please open a business account.
- If you are a resident or a business outside of the Controlled Parking Zone please open a non resident account.
- When entering the car registration details please make sure you enter the correct registration number. Ensuring a numeral 0 (zero) is entered or alpha character o (the letter) entered where applicable.
A virtual permit can be renewed up to 21 days in advance of the expiry of the virtual permit. An email notification is sent prior to the expiry of the virtual permit confirming the date the virtual permit expires and the renewal process.
Existing permit holders should continue to use their paper permit until it needs to be renewed. To renew the paper permit residents simply need to apply online for a virtual permit by opening a account and once the relevant documents and application has been completed a virtual permit will be issued which will replace the paper permit. See our guide to applying for a resident virtual permit.
Change to vehicle details
Customers that hold a paper permit, but need to change the vehicle details before it expires must complete a application form online and upload a vehicle document for the new vehicle. The form will then be sent to the Parking Service and will be processed in approximately 3 working days.
Customers that have purchased a virtual permit and need to change the vehicle details can complete the change by logging into their virtual account and editing the vehicle details in the application. Please note, you will be required to upload a vehicle document to support the change of detail when making a change to a resident virtual permit.
Virtual Visitor Vouchers
The Council also plans to introduce virtual visitor vouchers later this year. No details of the scheme or process are available at this time. However, detailed Information will be published nearer the time virtual visitor vouchers are scheduled to be introduced.
Until further notice holders of visitor voucher scratch cards do not need to take any action. You can continue to use your scratch cards and purchase new scratch cards as required.