Frequently Asked Questions
It is an electronic voucher that works in the same way as a paper visitor voucher, but instead of displaying a paper visitor voucher the resident purchases a virtual visitor voucher through their account. The vehicle registration is then transmitted to the Civil Enforcement Officer’s handheld device so when the registration is entered/scanned by the officer the device will advise that the vehicle has authorised to park in the permit parking place.
- To enable residents to purchase visitor vouchers instantly at any time. This service is available 24/7.
- To provide residents greater flexibility when purchasing vouchers as you will now be able to purchase vouchers only as you require, rather than purchase a book of vouchers in advance, making it easier to accommodate visitors at weekends, evenings or bank holidays etc.
- To remove the risk of penalties being incurred due to failure to clearly display/incorrectly scratched, or vouchers falling from view.
- To reduce instances of misuse.
- Paper vouchers are expensive to produce and the virtual system will reduce costs, paper waste and its impact on the environment.
- Virtual vouchers cannot be lost or stolen.
No. You only need internet access to register for an account. Once the account has been set up voucher purchases can be made by telephone, including landline, or through a mobile app or online, if preferred.
If you do not have computer access to set up your account and you do not have a friend or family member to assist you to register for the account the Council will be happy to assist you to set up an account.
No, as per the current paper based system, payment is required by credit/debit card to complete transactions.
Residents’ can provide multiple telephone numbers to allow others in the household to make purchases from the same address. Furthermore the account holder can allow a third party to use their account to make purchases on their behalf.
Yes, they do not have an expiry date and therefore will remain valid for use indefinitely.
No, the household annual allocation remains the same. The daily, weekly and hourly allocation have been converted into hours and the total balance will be displayed on the account. The system will confirm the remaining balance on the completion of each purchase and residents can log in to view this information at any time. All residents’ annual allocation will be reset upon setting their account with this service.
Yes, the vehicle registration can be amended up to 15 minutes after payment has been made for the session.
You can only set up an account online. You will need to provide your name, address and telephone numbers that you would like to use to access the service when purchasing parking for your visitors. You will need to provide an email address, your payment details and select a password.
If your address details cannot be verified by the systems automated checks then you may be asked to provide additional documentation.
If you are senior citizen you will be required to provide a document to verify your age.
If you require any assistance with setting up an account you can contact the Parking Service on 01923 278 890.
No. Paper vouchers will no longer be available for purchase after Monday 9th September 2019.
Yes. Once the account has been set up, residents can access the service to purchase parking for their visitors via a landline, online or via a dedicated app.
The service is accessible using Google translate or the Council can be contacted for assistance.
You will not but patrolling Civil Enforcement Officers will be able to view all valid parking vouchers via their enforcement devices.
No. Civil Enforcement Officers are directly notified of any system outages and no Penalty Charges Notices will be issued.
This is consistent with the paper voucher arrangement and cannot be reduced further due to the hourly cost of vouchers – 11p.
The cost of vouchers remains the same, which is 11p per hour.
There is no limit to the number of sessions you can book.
No, customers can call the Parking Service (01923 278890) or the Customer Service Centre (01923 226400.
Yes, if you give them consent. Additional telephone numbers can be added to your account for use by others within your household.
The virtual voucher system does not change the current arrangements. Care organisations are provided with Doctor Health Visitor permits specifically to assist their employees with visits to clients that live within the Controlled Parking Zones. Households also have the option to book parking sessions for their carers and can allow others to access their account with their permission.
Yes, there is no limit to the number of parking sessions that can be booked at one time. Vehicle details are stored on the account meaning they do not need to be re-entered for return visits.
The annual allocation is shown on the account. Each time a parking session is booked it is deducted from the balance displayed.