Visitor vouchers

COVID-19 Update

**It is not necessary to purchase a visitor voucher from the 24 March until further notice.

St Albans Road and Whippendell Road (Re-Enforced from 13 May) - Parking enforcement resumes on St Albans Road and Whippendell Road in relation to yellow lines to ensure public safety and allow social distancing to be observed.

Permit bays, pay and display bays and shared use bays (no longer enforced) - In light of the government instructions the enforcement arrangements have been reviewed and amended. From 24 March, we will no longer be carrying out enforcement of permit bays, pay and display bays and shared use bays.

Yellow Lines (still enforced) - Enforcement of yellow lines on the junctions of roads and where they protect access to a premises will continue. The decision to continue enforcement of the yellow lines on junctions and for access is because it is vital that emergency services, delivery drivers, carers visiting vulnerable members of the community are able to still access residential areas, supermarkets and the hospital. Yellow lines along main roads and bus routes may also continue to be enforced at any time in order to maintain access and allow social distancing to be observed.

Non-junction single yellow line (not enforced) - where a yellow line is not protecting a junction or access area then it will not be subject to enforcement.

Penalty Charge Notices Following the Government’s decision to reduce the lockdown measures, the Parking Service as of 18 May 2020 will resume reviewing correspondence submitted by motorists in relation to the issuing of a Penalty Charge Notice. All motorists that have submitted correspondence during the hold period will be written to.

Residents can register for visitor vouchers to allow visitors to park in their controlled parking area at restricted times. Visit our visitor parking pages for more information.

Residents living within a controlled parking zone can purchase vouchers for their visitors to park during restricted times using our online virtual voucher system. This system replaces the old paper based visitor voucher scheme, which is no longer available. Should residents have a supply of the old paper visitor vouchers, they can continue to use these until they run out.

To order visitor vouchers residents you will first need to register for the virtual visitor voucher service. Once registered, you can order visitor vouchers online, via the mobile phone app or by phone 0203 046 0005.

See the list of parking zones for further information on the allocation of visitor vouchers and the rules and restrictions in each parking zone.

Not sure which zone you're in? Check using our controlled parking zone list/map.

Exempted properties

Not all properties in a Controlled Parking Zone are entitled to parking permits.

Usually, new developments or house conversions within a parking zone, especially where parking is already limited, will be exempted from the scheme. This means that residents of these properties, won’t be able to buy resident parking permits or visitor vouchers. Or the number of permits or vouchers is limited.

It is the responsibility of the developer/landlord to inform new residents of their restricted or removed permit eligibility. Residents can still contact the Parking Service to verify their status.

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