Watford Borough Council are responsible for licensing taxis and minicabs to work within Watford.
Only drivers licensed by the council can drive a vehicle licensed by the council.
When working, a driver must wear a badge which states their unique licence number.
There are two types of licensed vehicle, which are very different to each other.
Hackney carriages (taxis) can be hailed in the street or work on a taxi rank. They can also be pre-booked.
Watford hackney carriages have a white plate on the rear of the vehicle, which contains a unique four digit number.
The fare for hackney carriages is set by the council. If a journey starts and ends within the borough, the driver can not charge more than the meter rate.
If a journey ends outside of the borough, the meter does not need to be used. The passenger and driver can agree a set fare before the journey starts.
Private hire vehicles
Private hire vehicles (minicabs) can only be used for journeys which are pre-booked through a firm.
Watford private hire vehicles can only be booked through firms licensed by Watford Borough Council. These firms are known as private hire operators.
Watford private hire vehicles have a yellow plate on the rear of the vehicle, which contains a unique three digit number.
The fares for private hire vehicles are set by their firms. Prices will vary between firms. The fare is a private contract between the firm and the passenger.
To make a complaint about a taxi driver please fill in this form.