If you think you are at risk of losing your home or are homeless, please get in touch with us at the earliest opportunity. To help us advise you best, you will need to complete our Housing Advice / Homeless Enquiry Form which can be found here.
A housing solutions officer will review your application and contact you within three days to advise you on the best way to proceed. The housing solutions officer will try and work with you to resolve your issue. If the housing solutions officer decides that your issue is likely to be complex they will arrange for you to have an interview with a caseworker who will work with you to produce a personal housing plan and help you resolve your housing issue.
If you are homeless on the day or likely to be homeless within 3 days we will see you on the day and advise you how best to proceed.
The earlier you contact us with a problem, the greater the likelihood we will be able to help you resolve your housing issue.
If you have an emergency housing problem that happens when the Town Hall is closed, please call 01923 226400.
You can also send us an email about any housing query you may have at: firstname.lastname@example.org
So that we can help you quickly with the best advice for your situation, we ask everyone to fill in our Housing Advice / Homeless Enquiry Form, which we will give you if you come into the Customer Services Centre at the Town Hall. If you would like to fill in our Housing Advice / Homeless Enquiry Form before coming to the Customer Services Centre you can download and print it from here.
For an understanding of how all local authorities deal with enquiries from people who are threatened with or are actually homelessness, see Shelter's advice.
For advice and information in the meantime, please look at the list on the right hand side and pick the situation that most resembles yours.
Our Customer Service Standard
We are constantly striving to improve the quality of the Housing service we offer you. Here we set out how we will deliver our service to you and what we expect from you in return.