If you think you are at risk of losing your home or are homeless, please get in touch with us at the earliest opportunity.
If you have any questions about your housing situation we operate a drop-in service at the Customer Services Centre in the Town Hall every weekday, except Wednesdays from 9:00am - 12:30pm. On Wednesdays the drop-in service runs from 1.00 pm to 4.30 pm.. If you cannot come to the Customer Services Centre in the morning, we provide a telephone duty service in the afternoon between 1:00pm and 4:30pm, except on Wednesdays. The phone number to call is 01923 226400.
If you have an emergency housing problem that happens when the Town Hall is closed, please call 01923 226400.
You can also send us an email about any housing query you may have at: firstname.lastname@example.org
So that we can help you quickly with the best advice for your situation, we ask everyone to fill in our initial enquiry form, which we will give you if you come into the Customer Services Centre at the Town Hall. If you would like to fill in our initial enquiry form before coming to the Customer Services Centre you can download and print it from here.
For an understanding of how all local authorities deal with enquiries from people who are threatened with or are actually homelessness, see Shelter's advice. See also our leaflet, Think you are homeless? which you can download and print.
For advice and information in the meantime, please look at the list on the right hand side and pick the situation that most resembles yours.
Our Customer Service Standard
We are constantly striving to improve the quality of the Housing service we offer you. Here we set out how we will deliver our service to you and what we expect from you in return.