Coronavirus Support Pages

Watford Helps (Volunteering and Support)

During this uncertain time of the coronavirus outbreak, we know that you and lots of other people want to help support our most vulnerable residents. The council also understands that many people will need extra support, like help with shopping, walking the dog, collecting prescriptions or just having a chat. On this page you'll find information about:

Below is a map of Covid-19 charities offering food:

You can also find links to essential services and local organisations.

How to donate your time

If you want to volunteer, or you're an organisation or business who would like to give support, please let Watford Borough Council know (we can only accept those 16 or over). We can give your details to local community and volunteering groups who are looking for help and support from people like you.

Thank you so much. Your kindness can help make lives better during this difficult time.

Giving Donations

Watford & Three Rivers Trust (COVID-19 Community Charity Appeal) - We have set up a special appeal in partnership with W3RT which will be used to support key Watford based charities providing frontline response to the impact of COVID-19. To find out how your group may be able to access this funding please contact Watford CVS on To donate, please visit or follow the instructions below:

  • TEXT 'WATFORD' TO 70201 (£1), 70331 (£3), 70970 (£5) AND 70191 (£10)

Watford Foodbank already supports people who are in hardship and will continue to do so during the Coronavirus outbreak. You can take your food donations to:

  • The Foodbank Warehouse (Unit 5, the Empire Centre, Imperial Way, Watford, WD24 4YH)
  • The collection point at Tesco Extra at Waterfields Retail Park.

For more information, please visit the Foodbank website at or phone 01923 804435 10am to 1pm, Monday to Saturday.

Getting Support

There are a number of ways that you can access support:

  • If you still need support, contact Watford Helps and we will help you find the relevant pathway for your needs - please complete our online form.
  • If you know a friend, family member or neighbour who need support, you can also complete this form on their behalf. For people without internet / computer access, please advise them the number to call is 01923 278503. Support is available:
    • Monday - Thursday: 8:45am to 5:15pm
    • Friday: 8:45am to 4:45pm 
    • Saturday and Sunday: 10am to 4pm 
    • Any requests received outside of these times may not be reviewed by the volunteer team until the next day. Should you need support outside of these times Herts Help may be able to assist.
  • If you are concerned about someone’s welfare, please contact 0300 123 4042 for Adult Social Services or 0300 123 4043 for Children’s Social Care. Call 999 if you or someone else are in immediate danger or if a crime is being committed.
  • If you are in need of medical advice, please call 111. If you require urgent medical attention you should continue to call the emergency services on 999.
  • And though most people will offer genuine support, please be cautious when accepting offers of help.

The “Operation Sustain” Offer – we’re here for you!

Need help and don't know where to turn? Have a question or problem? Herts Help can support you.

This is available to you through HertsHelp, our countywide information advice, signposting and support service. 

Just call HertsHelp on 0300 123 4044, visit or email

Their offer includes:

  • Volunteer support (including shopping, medication collection, befriending, dog walking) via the Community Help Hertfordshire (CHH) service model under which all the Hertfordshire CVS organisations who have come together to provide a unified response to support people in need. This network will also act as a support and co-ordinator for smaller but important community groups including mutual aid groups, foodbanks and good neighbour schemes, assisting with organisational development and fund raising.
  • Hertfordshire Community Navigation Service (HCNS) which aims to improve health and wellbeing by supporting those vulnerable service users in their own homes and in moving from hospital to home, using Community Navigators and Link Workers and the HCNS Pathway which is built into the overall social prescription pathway.
  • A broadened Crisis Intervention Service
    • HertsHelp will deliver a crisis intervention service for people in crisis to include food, energy costs and other essentials for those who are in ongoing crisis or who have come into crisis as a result of COVID 19.
    • There is also the HERT (Hertfordshire Economic Recovery Team) partnership where HCC’s Money Advice Unit (MAU) and Citizens Advice Hertfordshire (CAH) have come together to enhance the finance, welfare benefits and debt management advice already available in Hertfordshire to vulnerable residents who have been most affected by the COVID-19 crisis, to aid their financial recovery and embed future financial security and literacy, complementing the work done by financial inclusion workers in District and Borough Housing teams, especially regarding complex cases.

Links to support organisations

Information about essential services and support organisations:

Herts Age UK
Tel: 01707 323272 (Mon-Fri between 09:00 and 16:30)

Herts Help - network of community organisations in Hertfordshire working together, and helping people in crisis to find support, guidance and information.
Tel: 0300 123 4044

New Hope
Tel: 01923 210 696

Hertfordshire Mind Network
Tel: 020 3727 3600

Manna Food Project (Elim Church)
Manna Project is the community sector of Watford Elim Church, providing food parcels to individuals and families in the community.
Tel: 01923 221 544

Tel: 01923 713620

One Vision Project

Small Acts of Kindness
Tel: 01923372717

Sewa Day Watford - Helping local foodbanks and shelters by collecting food bags from people's front doors
Tel: 07973 404675

Watford Foodbank (Mon – Sat between 10:00 and 13:00)
Tel: 01923 804435 or 07925 813027

Watford Citizens Advice
Tel: 03444 111 444 (Mon-Fri between 10:00 and 16:00)
Visit the Watford CAB website

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