Complaints - advocacy
Complaints advocacy is a partnership between two people where the person making the complaint may require someone (an advocate) to assist them in making a complaint.
The person's task as advocate is to represent, where necessary, their partner's views and interests. They offer support and gather information to allow their partner to make informed choices when making a complaint.
The person you appoint as an advocate may be for example:
For further information please contact the Customer Service Improvement Officer on tel: 01923 226400.
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